Blackboard Collaborate Ultra

Blackboard Collaborate Service Issues: Monday, March 23rd 2020, 9:00 am

Collaborate users calling into sessions may get a message stating that the call cannot be completed or a busy signal. If you receive a busy signal, please join the session using your computer or mobile device for audio. Blackboard is working to resolve the issues. Current status updates from Blackboard can be found at

We will update via announcements.  All of these incidents will be updated in real-time via:

If you are experiencing issues with either Blackboard Collaborate or Kaltura, please contact the EITS Helpdesk via one of the following options:



phone: (706) 542-3106


This page contains instructions to access and use Blackboard Collaborate Ultra within eLC. For a list of all available features, visit

Accessing Collaborate Ultra in eLC 

Navigate to your course in eLC.

If you are using the course default navigation bar, you will see a link for Collaborate Ultra in the Tools dropdown menu.

Image of tools menu and blackboard collaborate option highlighted

If you have customized your course navigation bar, you will need to add the link to Collaborate Ultra to your course navigation. 

1. Click Edit Course, and click Navigation and Themes.

2. To customize any of the navigation bars, you must first make a copy. Click the drop-down arrow next to the name of the navigation bar you want to copy, and click Copy.  Then, click on the copy you created to customize.

3. You can add Collaborate Ultra directly to the menu or to the tools dropdown. To add Collaborate Ultra to the tools dropdown, click the Tools dropdown, and then click "Edit Group Properties"

4. Click "Add Existing Link" and locate the Collaborate Ultra link. Click Add.

5. Click Save, and then Save and Close to save your changes. 

Once you can access the link in your course navigation, click the Collaborate Ultra link to open Collaborate Ultra.

Course Room

The course room is an open session specifically for your course. Click  "Join room" to join the session any time.

Image of blackboard collaborate room

Note that even if you have created specific sessions, the Join Room button always goes to the Course Room session. If you like, you can click on the Course Room settings button ( ... ) and Lock the room. Once the Course Room is locked, you can go to the settings button again to unlock it. 

Image showing sessions in a blackboard collaborate room

Creating a Session

Click Create Session to set up a new session. Enter a Name for the session and set the Start and End time. Check No end (open session) to always keep the session open or Repeat session to set up a repeating schedule for the session. You can set the Early Entry time for participants to join the session up to an hour before the start time.

Creating a new session

Click Session Settings to show additional settings for the session. Once you are done, click Save.

Session optionsSession options

Viewing Recordings

Click the Menu button and choose Recordings to view any session recordings you have made.

Click a recording in the list and choose Watch Now to view the recording.
Recordings list

Click the Menu (...) icon to see additional options for the recording. If you checked Allow recording downloads in the session settings you can download the recording by clicking Download.
Recording menu

Other Support Resources